RETURNS and REFUNDS POLICY

Thank you for shopping at Sign Depot ATX. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 15 days of the original purchase of the product. Because of the nature of our business, we cannot guarantee refunds on any products, especially products that have been printed. Each refund is a case to case basis. Please contact us to ask about the eligibility of your refund before you attempt to process one with us.

When your product is picked up at our store or received at your address, please check the material, ink, and print to make sure there is no damage. Any damage incurred after the point of pickup is outside of the liability of Sign Depot ATX.

When a product is refunded, the design cannot be changed.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days
  • The product isn't used or damaged

Products that do not meet these criteria will not be considered for return. Please contact us before you send the product:

  • By phone number: 512-219-8000
  • By email: wecare@signdepotatx.com

Send the product to:

510 E St Elmo Rd Unit A 2, Austin, TX 78745

SHIPPING CHARGES

Shipping charges incurred in connection with the retun a product are non-refundable. You are respondible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both and from Sign Depot ATX.

DAMAGED ITEMS

If you received a damaged product, please notify us immediately for assistance. When your product is picked up at our store or received at your address, please check the material, ink, and print to make sure there is no damage. Any damage incurred after the point of pickup is outside of the liability of Sign Depot ATX.

SALE ITEMS

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded. 

CONTACT US

If you have any questions about our Returns & Refunds Policy, please contact us:

  • By phone number: 512-219-8000
  • By email: wecare@signdepotatx.com