Return & Refund Policy
At Sign Depot ATX, we custom-make, print, or cut all products to order. Because custom and personalized signage cannot be resold, all sales are final, and we do not accept returns or offer refunds once an order has entered production.
Please read the specific terms of our cancellation, proofing, and damage policies below before placing your order:
Order Cancellations
-
Accidental Orders: If you placed an order by mistake, you must contact us immediately at wecare@signdepotatx.com or 512-219-8000.
-
Eligible Cancellations: We issue full refunds only if an order is canceled before it has been processed, designed, or moved into production.
-
Ineligible Cancellations: Once production, material cutting, or printing has begun, the order is non-refundable and cannot be canceled.
Proofing & Design Approval
-
Customers are responsible for reviewing all artwork proofs, spelling, dimensions, colors, and layout details prior to approval.
-
Sign Depot ATX is not responsible for errors in final products resulting from customer-approved proofs or incorrect artwork files provided by the customer.
Damaged or Defective Items: If your order arrives damaged during transit or contains a manufacturing defect, we will happily replace it at no extra cost to you.
-
You must notify us within 1-3 business days of delivery.
-
To file a claim, email us at wecare@signdepotatx.com with your order number and clear photos showing both the damaged product and the shipping package.
-
Approved defect claims will receive a direct replacement; we do not issue monetary refunds for damaged freight.
Contact Us: For any questions regarding your order status or this policy, please reach out to us at:
-
Email: wecare@signdepotatx.com
-
Phone: 512-219-8000 (WhatsApp available)
-
Location: 12110 Menchaca Rd, Suite 200, Austin, Texas, 78748